Isn’t it much more efficient and productive to have calls automatically routed to the correct department/agent or helpdesk? Not only does this save your employees time and boost their productivity it also increases your customer satisfaction levels – as they no longer have to detail the issue and then be put on hold – giving them an improved and more professional customer experience.
But what does this mean for the IT Admin who has to setup this system? A system that is smart enough to automatically route calls according to the flow that you predetermine? Is it worth the hassle for them?
There many systems/programmes available that one can use to setup a call flow. However, many of these require basic to extensive programming skills, are time consuming and expensive to purchase. Enter 3CX Call Flow Designer.
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3CX Call Flow Designer – A drag & drop solution
The 3CX Call Flow Designer enables system administrators to easily design and create call flows. With a graphical interface you can easily visually design call flows by simply dragging and dropping your building blocks.
With ready to use and pre-configured call flow building blocks no programming or coding are required. It also includes control components such as conditions, loops and variables to better and easier call routing configuration.
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Customer Payment Processing
The 3CX Call Flow Designer also has the ability to route callers to a payment gateway. From there callers can enter their Account number and/or credit card details to make a payment. As a result, payments are streamlined and automatically processed in your database without involving any agents.
What’s included:
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For a free 3CX Call Flow Designer demo