Drive Customer Satisfaction

Boost Customer Retention with Advanced Call Center Software

Streamlining customer requests across multiple channels improves response times and boosts productivity. 3CX call center software unifies all channels in one easy-to-use dashboard.

Next-Level Call Management

Advanced Call Center Software

With so many channels from where your customers can contact you it has become a full-time job simply logging in and out of these digital platforms to respond to customer requests. Not only does this delay your response time and consequently customer retention and satisfaction, it also makes your agents less productive. You need call center software that can unify all your channels into one single dashboard and that’s easy to use and configure. Enter 3CX’s call center software.

Native CRM Integrations

Integrate your existing CRM with 3CX’s call center software and always know who is calling, their record history, any pending requests they may have and so on. Greet your customers with their name and save them time repeating the same story to different agents.

Integrate with Salesforce, Freshdesk, Zoho, and more.

Match caller ID to Microsoft 365 & database contacts.

Launch calls straight from the CRM application.

Calls are automatically linked to a customer record.

All calls are logged within the CRM.

Engage Across Platforms

SMS, Website Live Chat & Facebook

Consolidate all your digital communication platforms into one single, easy to use and intuitive call center software. Whether your customers send you a live chat via your website, a message on Facebook or an SMS to your business number you can guarantee they’ll get a timely response.

Visitors can call free from the website.

Allow website visitors to call you for free, simplifying customer interaction and support.

Add live chat to your website to connect with web visitors.

Connect with website visitors in real time using live chat.

Send & receive business text messages via 3CX.

Send and receive business SMS directly through 3CX for fast, convenient communication.

Transfer chats to other agents for quicker resolution.

Easily transfer chats to other agents to resolve customer requests faster.

Streamline Customer Calls

Voice Apps. Queue Strategies & Reports

3CX’s call center software allows you to easily create voice apps with building blocks by simply using drag and drop. Setup queue and call strategies for your call center agents and get daily, monthly or weekly call and chat reports directly in your inbox.

Real-time monitoring with the Switchboard & Wallboard.

Multiple queue strategies i.e. Skilled-based routing, round-robin.

Create voice apps and automate repetitive tasks.

Call back option. Don’t leave customers hanging during busy times.

Create new reports in seconds from the management console.