Smarter IT Support for Less
Affordable IT Help Desk – Your Virtual IT Team
Get professional IT support without the full-time cost. Our package gives you a dedicated help desk to handle your tech issues efficiently and affordably, just like having your own IT team.
Service Desk Hours
8:30 AM – 5:00 PM AEST, Mon–Fri
(excl. Public Holidays)
Quick Contact
For emergencies, call our service desk for fastest resolution
eMERGENCY sUPPORT
Contact our service desk by phone for the quickest resolution
* Unlimited email requests in 15-minute increments for minor issues via Email and Remote support.
Do these issues plague your business?
Support and Maintenance
Reliable IT support and proactive maintenance to keep your systems, servers, and networks running smoothly.
Wasted Time?
Do your staff productivity levels drop dramatically during IT outages, interruptions, or inefficiencies
sECURITY fEARS?
Worried that vulnerable servers, laptops or PCs may be putting your organization or company data at risk?
lOST dATA
What would be the impact of a hardware failure or if a laptop was stolen and critical business data was lost?
Untimely Network Failures?
Not knowing what will fail and when, and then having to wait for a technician to arrive?
Regulatory Pressures?
Do you have to demonstrate compliance or provide audit data?
In order to ensure the reliability, efficiency, speed, uptime and effective risk mitigation (in relation to data loss, costly failures and system availability) of your infrastructure, it is important that IT systems are appropriately managed, monitored, maintained and supported. We offer a complete range of IT systems maintenance, management, monitoring and support services which can be tailored to your business needs and budget, and customised to your final running configuration. Below are just some of the packages we offer your business:
Complete Managed IT Solution — Your affordable IT Department
Professional Monitoring of your Network, Servers and Workstations
Patch Management — We regularly update your systems with operating system, Anti-Virus and Third party updates
Managed Anti-Virus, Anti-Spam and Firewall
Managed and Monitored on-site / off-site Backups
IT Helpdesk — Affordable Remote IT Support
Proactive IT Support for Businesses
Complete Managed IT Solutions
Struggling with unpredictable downtime, rising IT costs, or IT security risks? Our Managed IT Services help businesses stay productive with 24/7 network monitoring, proactive IT maintenance, and expert IT support.
We monitor servers, core network devices, virtual infrastructure, backups, and security systems to catch and resolve issues before they affect your business. Our solutions include antivirus management, Microsoft 365 and Exchange monitoring, and comprehensive IT performance reporting.
With our Managed IT Services, your business gets:
- Customized IT solutions tailored to your needs
- Continuous monitoring of key devices, applications, and network performance
- Remote and onsite maintenance with top-priority support
- Proactive issue resolution and optimized backup management
- Detailed reporting, analysis, and strategic IT planning
- Backed by our helpdesk, Network Operations Centre (NOC), and datacentre, we deliver reliable IT management, enhanced cybersecurity, and peace of mind so your business can focus on growth.
Backed by our helpdesk, Network Operations Centre (NOC), and datacentre, we deliver reliable IT management, enhanced cybersecurity, and peace of mind so your business can focus on growth.
Expert IT Assistance When You Need It
On-site Support
Not all issues or changes can be resolved or completed remotely, and in some circumstance will require a site visit.
The IGD solutions can offer Onsite support services to our clients within Sydney. If any On Site support is required, we can send out a Support Technician to resolve any issues that are not able to be resolved remotely.
Our Support Technicians are able to provide efficient, friendly and reliable support so you get the assurance and peace of mind that you will be getting the best possible service for your price.
Comprehensive IT Oversight for
Professional Monitoring Network, Servers and Workstations
Common disruptions that can slow down your business, affect productivity, and create unnecessary stress.
Network Neglected?
Is yours perceived as a “necessary evil” and not as integral to improving business performance
Downtime Impact?
Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?
Distracted Employees?
Do your staff rely on other non-IT employees to deal with distracting IT problems?
We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.
One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.
This solution is so effective that our customers see almost immediate results. A regularly monitored network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.
Looking for a new network or system?
Network, Hardware and Software
Looking to upgrade your network or system but don’t know where to begin?
new Network or System
At IGD solutions all we require is what you want the end result to be.
We design, develop and implement your new network/system around your requirements, so you don’t need to design your requirements around a network/system.
Whatever your requirements will be, we can design the best solution that will fit them so that you don’t need to worry about having to compromise on the features that will increase your Business productivity
Hardware and Software
The IGD solutions core business is about providing our Customers with a solution that best fits their needs, not ours.
We are able to source and provide software at competitive rates, ensuring you get the highest quality products without having to break the bank.
Our expert knowledge allows us to recommend and provide you the best products and the most convenient processes.
End-to-End IT Solutions
IT Project Management
IT Project Management can include the management of any IT project. This could include projects such as Software Rollout, Hardware Installation, Network Changes or Upgrades and Implementation of IT services.
The IGD solutions can offer our professional services relating to any of your new or existing IT Projects. Taking on the co-ordination and management of the project with your internal team and other external parties from the design and development to the implementation stages.
Expertly Curated
Independent Recommendations
Although IGD solutions may align itself with particular software and hardware vendors, we always take the “what’s best for your needs” approach when designing and implementing your requirements.
So if you have already invested in certain hardware, software or platforms, we will work with these to design your new systems in order for them to work with your existing systems.
Whatever your Hardware or Software needs are, we will seek out the best solution to fit your requirements and go through the process of setting it all up for you.
