General Information
3CX iPhone user guide
Last Updated: April 10, 2026Purpose This document demonstrates how to set up and use 3CX on an iPhone. Process Installation and Setup of 3CX 1. Open the App Store 2. Search for the 3CX app and install the 3CX app. 3. Launch the app and enable notifications. 4. Accept the license agreement. 5. Tap the > sign. 6. Select...
3CX Android user guide
Last Updated: April 10, 2026Purpose This document demonstrates how to set up and use 3CX on an Android phone. Process Installation and Setup of 3CX 1. Go to the Play Store. 2.Search for the 3cx app and install the 3CX app. 3. Launch the 3CX app and accept the License agreement. 4. Tap SCAN QR CODE 5. Select Allow...
3CX – Self Recording Service
Last Updated: April 10, 2026Purpose To allow our customers to have their own personalized greetings for holidays, we have set up a Voicemail box. Below is the process required for you to record a holiday greeting at any time. [su_note note_color=”#fff8f7″] If the customers can leave a voicemail, please include it in the holiday greeting.[/su_note] Process Dial 02 9168 3589...
3CX WebClient user guide
Last Updated: April 10, 2026Purpose This document demonstrates how to use the 3CX webclient Process Managing Extension Status and Queue Status On the 3cx Web client window, click your Profile picture A to reveal the drop-down menu. From here you can change your extension status and queue status. EXTENSION STATUS To set your extension status, click one of the status types B on...
3CX – Record Your Own Greetings (v20)
Last Updated: April 10, 2026Purpose All 3CX v20 Users are able to create their own personalised voicemail recordings for their extension. To do so, please follow the instructions below. Process On your web client, click on the three dots (• • •) on the side menu and navigate through to Settings > Greetings. On this page, you are able to...
How to Send & Receive SMS with 3CX Chat as a Group
Last Updated: April 10, 2026Purpose This document demonstrates how to use the 3CX SMS function with Call Queue on the 3CX Mobile App and the 3CX WebClient. Process 3CX WebClient: Send an SMS: 1. From your 3CX WebClient, go to the Chat A page, then click the Plus (+) B icon and select the Send SMS C option 2. On the New Conversation page, type in a name...
Automated Patch Deployment Process
Last Updated: April 10, 2026Purpose This article serves to explain the process of the automated patch deployment process or Windows/Software updates. Most of the activities during this automated process happen in the background without user involvement with PC’s/Laptops occurring weekly on Monday and/or Tuesday night. Process Phase 1. Scan the computers periodically to identify the missing patches/updates. This happens...
Email Management Solutions
Last Updated: April 10, 2026Effective email management is important for both personal and professional communication. With an increasing volume of emails, one must find the best approach to handle them effectively in order to enhance productivity, organisation and time management. The Microsoft 365 Exchange Platform provides safe and reliable solutions for email management in four main forms: shared mailboxes,...
How To Setup Draytek SmartVPN Client IKEv2 EAP (iPhone users)
Last Updated: April 10, 2026Purpose This documentation will provide steps on how to setup SmartVPN Client for iPhone users only. Process Download and install Smart-VPN from App Store To add a VPN profile, open Smart-VPN app > click the Home icon at the bottom part > then click the + sign Configure the following as shown...
How to Perform a Dell Data Wipe and Windows Restoration with USB
Last Updated: April 10, 2026Purpose Dell Data Wipe is a feature in Dell Enterprise Client BIOS that gives users the ability to wipe the internal storage of computers. This document will serve as a guide on how to use Dell Data Wipe to remove all data on your device for redeployment or for repurpose. Process Dell Data Wipe process:...
How to Send & Receive SMS with 3CX Chat as an Individual
Last Updated: April 10, 2026Purpose This document outlines the process for individuals to send and receive SMS messages using the 3CX Messaging feature on the 3CX WebClient, or 3CX Mobile App (Android/iPhone) Process 3CX WebClient: Send an SMS: 1. From your 3CX WebClient, go to the Chat A page, then click the Plus (+) B icon and select the Send SMS C option. 2. On...
3CX – Yealink MP56 user guide with 3CX
Last Updated: April 10, 2026Purpose A quick guide on how to use the Yealink MP56 phones Process Chaning to SIP mode: The Yealink MP56’s are originally designed to work with Teams or Zoom. If the phone has been configured to 3CX you will need to switch to SIP mode. To change the phone to SIP mode, select the ‘SIP’...
3CX – Yealink AX83H Userguide
Last Updated: April 10, 2026Purpose This document shows you how to use Yealink AX83H Process Answer a Call To answer the call through the Handset: 1.Simply pick-up the handset 2. Click the green phone button Make a call To make a call simply type in the number or extension number you want to dial and select the green phone icon...