This Complaints Handling Policy outlines the policy of – IGD Computer Solutions Pty Ltd trading as IGD solutions, formerly as 3SIP Services and The Vault Corporation

ACN: 086 354 716
ABN: 67 120 918 826

IGD solutions aims to resolve our Customers’ issues or queries quickly and professionally. Any complaints from our Customers are prioritised and acted upon according to Australian Communications Industry Forum and Telecommunications Industry Ombudsman guidelines.

Complaints should be made in writing and addressed to:

IGD solutions
SE 8H/325 Pitt St
Sydney NSW 2000

Or

help@igd.com.au

Should Customer be dissatisfied with IGD solutions’ response, Customer may be entitled to raise certain matters directly with the Telecommunications Industry Ombudsman or with either the Department of Fair Trading or the Department of Consumer Affairs in Customer’s state or territory.