Critical Information Summary

Summary Of Essential Information

The following encompasses a comprehensive overview of pertinent details regarding your plan as well as the supplementary enhancements periodically offered for your utilization alongside the plan. Nevertheless, please note that this document does not encompass any exclusive offers or promotions that may be introduced intermittently.

igd CommsMobile 2.0

Voice and Data – Pooling Plans 2.0

P-4G-S

10GB
Service Type: 4G
Partner Buy ex GST: $34
Speed Cap: 100/100 Mbps
National Voice and SMS: Unlimited
National MMS (Does not Include
video MMS): Unlimited

P-4G-M

30GB
Service Type: 4G
Partner Buy ex GST: $47
Speed Cap: 100/100 Mbps
National Voice and SMS: Unlimited
National MMS (Does not Include
video MMS): Unlimited

P-5G-L

45GB
Service Type: 5G
Partner Buy ex GST: $62
Speed Cap: 150/150 Mbps
National Voice and SMS: Unlimited
National MMS (Does not Include
video MMS): Unlimited

P-5G-XL

60GB
Service Type: 5G
Partner Buy ex GST: $78
Speed Cap: 250/250 Mbps
National Voice and SMS: Unlimited
National MMS (Does not Include
video MMS): Unlimited

Unlimited IDD, SMS and MMS Included Countries

International usage outside included destinations requires an eligible add-on pack. China, China (mobile), France, France (mobile), Germany, Germany (mobile), Greece, Greece (mobile), Hong Kong, Hong Kong (mobile), India, India (mobile), Ireland, Ireland (mobile), Malaysia, Malaysia (mobile), New Zealand, New Zealand (mobile), Singapore, Singapore (mobile), South Korea, South Korea (mobile), Thailand, United Kingdom, United Kingdom (mobile), USA, Vietnam, Vietnam (mobile)

Data Only – Pooling Plans 2.0

DP-4G-S

10GB
Service Type: 4G
Partner Buy ex GST: $26
Speed Cap: 100/100 Mbps

DP-4G-M

30GB
Service Type: 4G
Partner Buy ex GST: $39
Speed Cap: 100/100 Mbps

DP-5G-L

45GB
Service Type: 5G
Partner Buy ex GST: $54
Speed Cap: 150/150 Mbps

DP-5G-XL

60GB
Service Type: 5G
Partner Buy ex GST: $69
Speed Cap: 250/250 Mbps

Data Only SIMs Additional Info

Data Only Plans are for domestic use only and do not have Voice, SMS, MMS, International Roaming and IDD inclusions.

SIM ChargeOnce-Off Charge
SIM/eSIM$3.75

Voice & Data Plans Bolt-Ons

Included Countries in Roaming Packs

Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Korea, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Nigeria, North Macedonia, Norway, Papua New Guinea, Philippines (the), Poland, Portugal, Qatar, Romania, Russian Federation (the), Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan , Thailand, Tonga, Turkiye, United Arab Emirates (the), United Kingdom of Great Britain and Northern Ireland, United States of America, Vanuatu, Vietnam

Included Countries in Roaming Packs

  • Customer must purchase a roaming pack to roam – PAYG roaming is disabled.
  • Customer receives an SMS upon arrival at the international destination and orders roaming packs via SMS.
  • Roaming top-ups are also ordered via SMS.
  • If a customer exhausts one allowance (Calls, Data, or SMS), the remaining allowances will continue to be available.
  • International Roaming Packs: IR packs are activated via SMS to 179. A welcome message will be sent when user arrives at an eligible destination.

Important Terms & Conditions

  • Plan changes will only take effect on the 27th of each month to align with billing cycle
  • Billing cycle: Charges and inclusions are metered from 28th to 27th of each month
  • Plan activation: Prorated according to remaining days in the billing cycle
  • Plan disconnection: Not prorated. No credit will apply for remaining days in the billing cycle
  • Services that opt out of a data pool will forfeit any pooled data contributed to the pool and must change to a non-pooling plan to restore an individual data allowance.
  • The bolt-on only applies to the pool and not individual services,
  • Any combination of plans can be in a single pool (4G/5G/Mobile/Data Only).
  • Roaming Packs not available on Data Only Products
  • All pricing excludes GST

Devices

The following compatible devices will have to be brought in to avail services:

  • For access to the 4G service, both 4G 1800MHz and 4G 700 MHz bands.
  • For access to 5G service, 5G 3.6 GHz banding

Download Speeds and Speed Caps

When utilizing our mobile plans with 4G connectivity, the download speeds for the allocated data are limited to 100Mbps, while our 5G plans have a cap of 250Mbps. It should be noted that these speed limitations are influenced by various factors, including but not limited to geographical location, proximity to the base station, local conditions, concurrent users, and hardware and software configurations. To access the higher speeds of 5G, it is necessary to possess a device compatible with 5G technology and be situated within CommMobile’s 5G coverage area, which currently encompasses a minimum of 75% of the Australian population. You can refer to our coverage map available at https://commsmobile.com.au/ to verify the extent of our network coverage. We acknowledge the significance of consistent and dependable speeds, which is why we exert diligent efforts to optimize our network for the most optimal user experience. However, it is important to bear in mind that certain external factors beyond our control may impact your speeds.

Factors Influencing your Actual Speeds

Data download and upload speeds. The speed you will experience on your mobile device is
limited by many factors such as:

  • The topography of your location (for example any obstructions of the line of sight to the base station)
  • Your distance from the base station
  • The local weather conditions (like extreme heat or heavy rain) How many other users are accessing the mobile network from the base station at the same time
  • Whether your device supports the relevant mobile network spectrum bands
  • The hardware and software configuration on your device
  • Any speed cap or other restriction applied to your plan
  • The destination of your internet browsing session (eg a busy web server).

Download Speeds anWhat is the Telstra Wholesale Network?

Telstra Wholesale is the business unit in Telstra which sells telecommunications solutions to resellers, who create products for businesses and consumers in Australia. Telstra Wholesale provides access to the Telstra Wholesale Mobile Network which is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs. The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network. This page gives you details of the capabilities and benefits of the Telstra Wholesale Mobile Network.

Telstra Wholesale Mobile Network Coverage

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G and 5G services and covers more than 1.6 million square kilometres of the Australian landmass. The network provides 4G coverage reaching at least 98.7% of the Australian population and 5G coverage reaching at least 75%.

What Happens if I Exceed my Data Allowance?

When you exceed your data allowance, you will not be allowed to use any more data and you will not be charged any more. Here are some ways to get more data with IGD CommsMobile:

  • Top up your data bank via the IGD CommsMobile portal. If you need a quick data boost, this option is for you. However, you’ll have to pay for it.
  • Upgrade your plan to one with more data each month. This option is ideal if you require a lot more data, but not immediately. After upgrading, your new data allowance will kick in for your next payment cycle.
  • Data sharing is available via eligible data pooling plans. Data gifting between individual services is not supported on IGD CommsMobile Version 2.0

Data Rollover

Any unused data on eligible standalone plans at the end of the billing cycle will be accrued up to the applicable data bank limit. Anything over the applicable data bank cap will be automatically removed. Please note that data banking is not available on our pooling plans.

Can I Change my Plan?

At IGD CommsMobile, we understand that our customers’ needs change from time to time, which is why we allow you to change your plan size once per billing cycle and this will only take effect on the 27th of each month to align with the billing cycle.

Voicemail:

IGD CommsMobile provides a personal answering service with a custom greeting for missed calls. You can also receive converted text messages for up to 10-second voicemails. To set up your voice mail, call 141 and follow the prompts.

Restrictions on Services:

Certain operator types, including satellite numbers, premium numbers, and international numbers outside of selected add-on destinations, cannot be contacted via calls or texts. IGD CommsMobile’s services are exclusively accessible within Australia.

Restrictions on Services:

Cost and Billing: A once-off SIM card fee of $3.75 and a delivery fee of $10.00 + GST are charged at the time of shipment. Upon service activation, this amount is credited to your account. Monthly billing commences upon service activation and charges and inclusions are prorated based on the remaining days in the current billing cycle (28th to 27th). Automated invoices are generated and may be paid on account or via a direct debit mechanism.

IGD CommsMobile allows one plan change request per billing cycle. Any plan change will take effect on the 27th of the month, aligning with the commencement of the next billing cycle. If you decrease your plan size, no reimbursement will apply for any charges incurred under the higher plan during the current billing cycle. Any accumulated rollover data will be forfeited upon plan downgrade. Supplementary bolt-on packs, including International Calling and excess data packs, are billed in accordance with the standard billing cycle and will appear on the next applicable invoice.

Should you choose to cancel your service, this may be done via the IGD CommsMobile website or through your reseller. A minimum notice period of 30 days applies. Charges will continue until the end of the applicable billing cycle, and no credits apply for unused days.

To find out more, please contact use on sales@igd.com.au or call us on 1300 843 256 

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