Critical Information Summary

The following encompasses a comprehensive overview of pertinent details regarding your plan as well as the supplementary enhancements periodically offered for your utilization alongside the plan. Nevertheless, please note that this document does not encompass any exclusive offers or promotions that may be introduced intermittently.

igd CommsMobile 2.0

Voice and Data – Pooling Plans 2.0

	P-4G-S	P-4G-M	P-4G-L	P-5G-XL
Monthly Charge ex GST	$34	$47	$62	$78
Pool Data	10 GB	30 GB	45 GB	60 GB
Service Type	4G	4G	5G	5G
Speed Cap	100/100 Mbps	100/100 Mbps	150/150 Mbps	250/250 Mbps
National Voice & SMS	Unlimited	Unlimited	Unlimited	Unlimited
National MMS ^{(Does not Include video MMS)}	Unlimited	Unlimited	Unlimited	Unlimited

Unlimited IDD, SMS and MMS Included Countries

China (mobile), France (mobile), Germany (mobile), Greece (mobile), Hong Kong (mobile), India (mobile), Ireland (mobile), Malaysia (mobile), New Zealand (mobile), Singapore (mobile), South Korea, Thailand, United Kingdom (mobile), USA, Vietnam (mobile).

Data Only – Pooling Plans 2.0

	DP-4G-S	DP-4G-M	DP-4G-L	DP-4G-XL
Monthly Charge ex GST	$26	$39	$54	$69
Service Type	4G	4G	5G	5G
Pool Data	10GB	30 GB	45 GB	60 GB
Speed Cap	100/100 Mbps	100/100 Mbps	150/150 Mbps	250/250 Mbps

Data Only SIMs Additional Info

Data Only Plans are for domestic use only and do not have Voice, SMS, MMS, International Roaming and IDD inclusions.

SIM Charge	Once-Off Charge
eSIM/SIM	$5.00

Pooling Plans Once-Off Charges

	Auto Top Up Pooling Plan	Manual Top Up Pooling Plan
Pricing	Once-Off Per Pool	Once-Off Per Pool
Pooling Plan Creation	$10.00	$10.00

Important Terms & Conditions

Maximum 300 users per pool
For clients with more than 300 users – please create additional pools
Pools can only be used with one end-user organisation or group. Not for aggregation across multiple customers
No “data banking” or rollover. Pool resets at start of next billing cycle
Plan changes will only take effect on the 27th of each month to align with billing cycle
Billing cycle: Charges and inclusions are metered from 28th to 27th of each month
Plan activation: Prorated according to remaining days in the bill cycle
Plan disconnection: Not prorated. No credit will apply for remaining days in the bill cycle
Services that opt out of a data pool will forfeit any pooled data contributed to the pool and must change to a non-pooling plan to restore an individual data allowance.
The bolt-on only applies to the pool and not individual services, Any combination of plans can be in a single pool (4G/5G/Mobile/Data Only).
All pricing excludes GST

Devices

The following compatible devices will have to be brought in to avail services:

For access to the 4G service, both 4G 1800MHz and 4G 700 MHz bands.
For access to 5G service, 5G 3.6 GHz banding

Download Speeds and Speed Caps

When utilizing our mobile plans with 4G connectivity, the download speeds for the allocated data are limited to 100Mbps, while our 5G plans have a cap of 250Mbps. It should be noted that these speed limitations are influenced by various factors, including but not limited to geographical location, proximity to the base station, local conditions, concurrent users, and hardware and software configurations. To access the higher speeds of 5G, it is necessary to possess a device compatible with 5G technology and be situated within IGD CommsMobile’s 5G coverage area, which currently encompasses a minimum of 75% of the Australian population. You can refer to our coverage map available at Telstra Wholesale Mobile Network to verify the extent of our network coverage. We acknowledge the significance of consistent and dependable speeds, which is why we exert diligent efforts to optimize our network for the most optimal user experience. However, it is important to bear in mind that certain external factors beyond our control may impact your speeds.

Factors Influencing your Actual Speeds

Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:

The topography of your location (for example any obstructions of the line of sight to the base station)
Your distance from the base station
The local weather conditions (like extreme heat or heavy rain) How many other users are accessing the mobile network from the base station at the same time
Whether your device supports the relevant mobile network spectrum bands
The hardware and software configuration on your device
Any speed cap or other restriction applied to your plan
The destination of your internet browsing session (eg a busy web server).

What is the Telstra Wholesale Network?

Telstra Wholesale is the business unit in Telstra which sells telecommunications solutions to resellers, who create products for businesses and consumers in Australia. Telstra Wholesale provides access to the Telstra Wholesale Mobile Network which is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs. The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network. This page gives you details of the capabilities and benefits of the Telstra Wholesale Mobile Network.

Telstra Wholesale Mobile Network Coverage

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G and 5G services and covers more than 1.6 million square kilometres of the Australian landmass. The network provides 4G coverage reaching at least 98.7% of the Australian population and 5G coverage reaching at least 75%.

What Happens if I Exceed my Data Allowance?

When the pooled data allowance is exhausted, data usage will be suspended unless an eligible pool-level data bolt-on is applied. Additional pooled data can be added via a Domestic 10GB Pool Bolt-On or by upgrading the underlying pool plan (effective from the next billing cycle).

If your pool has the 10GB Auto Top-Up option enabled, a 10GB Pool Bolt-On Pack will be automatically applied when the pooled data allowance is exhausted. If Auto Top-Up is not enabled, you must manually order a 10GB Pool Bolt-On Pack via the portal to restore data access.

A maximum of five (5) Pool Bolt-On Packs can be applied to a pool within a single billing cycle.

Can I Change my Plan?

At IGD CommsMobile, we understand that our customers’ needs change from time to time, which is why we allow you to change your plan size once per billing cycle and this will only take effect on the 27th of each month to align with the billing cycle.

Voicemail:

IGD CommsMobile provides a personal answering service with a custom greeting for missed calls. You can also receive converted text messages for up to 10-second voicemails. To set up your voice mail, call 141 and follow the prompts.

Restrictions on Services:

Certain operator types, including satellite numbers, premium numbers, and international numbers outside of selected add-on destinations, cannot be contacted via calls or texts. CommsMobile’s services are exclusively accessible within Australia.

Cost and Billing:

Monthly billing commences upon service activation and charges and inclusions are prorated based on the remaining days in the current billing cycle (28th to 27th).

IGD CommsMobile allows one plan change request per billing cycle. Any plan change will take effect on the 27th of the month, aligning with the commencement of the next billing cycle. If you decrease your plan size, no reimbursement will apply for any charges incurred under the higher plan during the current billing cycle. Supplementary bolt-on packs, including International Calling and excess data packs, are billed in accordance with the standard billing cycle and will appear on the next applicable invoice.

Should you choose to cancel your service, this may be done via the IGD CommsMobile website. A minimum notice period of 30 days applies. Charges will continue until the end of the applicable billing cycle, and no credits apply for unused days

To find out more, please contact use on sales@igd.com.au or call us on 1300 843 256